Customer Relations

PATIENT CARE

Patients are among our organization's most valuable assets. Every employee represents PMG to our patients and the public. The way we do our jobs presents an image of our entire organization. Patients judge all of us by how they are treated with each employee contact. Therefore, one of our first business priorities is to assist any patient or potential patient. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to our patients.

Patients who wish to lodge specific comments or complaints should be directed to the Administrator for appropriate action. Our personal contact with the public, our manners on the telephone, and the communications we send to patients are a reflection not only of ourselves, but also of the professionalism of PMG. Positive patient relations not only enhance the public's perception or image of PMG, but also pay off in greater patient loyalty.